Policies & Guidelines

As demand for our high-quality skin and laser services grows, we want to ensure appointment availability for all clients. To do this, we ask for a minimum of 24 hours notice for cancellations. No-shows without notice will result in a rebooking fee of 20% of the missed service price (see our No-Show Policy).

This policy allows us to offer last-minute openings to other clients and minimize disruptions. If you need to reschedule, please contact us at 204-837-9727 or info@totalwrapture.ca.

We require at least 24 hours notice for cancellations. If we do not receive a cancellation notice, a rebooking fee of 20% of your missed service will be applied.

This fee will need to be collected before your next appointment. You can call us at 204-837-9727 to arrange payment at your convenience.

To maintain a safe, hygienic, and inclusive environment, animals are not permitted anywhere inside the spa or its entrance—with the exception of certified service animals. We appreciate your understanding and cooperation.

We offer two types of gift cards: Regular Gift Cards and Promo Gift Cards. Please check your card to see if it says “Promo” to  determine how it can be used.

Regular Gift Cards: Can be used for any service (including discounted services), products or packages.

Promo Gift Cards (Bonus During Promotions):

• Expires in 180 days from activation date.
• Can only be used for regularly priced services.
• Cannot be used for tips or to purchase other sale items, packages, or campaign gift cards.
• All gift cards purchased during promotions will be activated the day following the promotion end date.

Regular and Promo Gift Cards cannot be used towards gratuity. If you have any questions, our friendly front desk team is always here to help!

At Total Wrapture we strive to ensure your satisfaction with every purchase. We understand that sometimes items may need to be returned or exchanged. To provide you with the best service and ensure a smooth experience, we have established the following refund policy:

Return Policy for Products (Skincare, Purse, Retail Items):

• Unopened and unused products may be returned within 14 days of purchase must be in its original condition with all tags and packaging intact including a proof of purchase such as a receipt
• Opened or used products are non-refundable due to hygiene and safety reasons. If an adverse reaction to a product occurs within 14 days of purchase, please contact us by email with details at info@totalwrapture.ca.
• Only items purchased at Total Wrapture Medi Spa may be returned or exchanged. For items purchased from another retailer, please contact the original point of purchase regarding your item.
• Refunds (if applicable) will be issued as an exchange or store credit only.

Return Policy for Services:

• We do not offer refunds for completed services. Please contact us by email at info@totalwrapture.ca within 48 hours if you are unsatisfied so we can address your concerns.
• Allergy & Reaction Disclaimer: Services and products are used with client consent. Clients should inform the provider of any known allergies. No refunds are issued due to skin reactions unless deemed a product defect.

To maintain a serene and safe environment for all our clients, we kindly request that children not accompany you to your appointments unless they are scheduled to receive nail care under guardian supervision. This helps us ensure a relaxing atmosphere and allows us to safely operate our equipment without concern for children who may not be aware of their surroundings.

For group bookings, a 20% deposit is required to secure your appointment, and a 15% automatic gratuity will be added to group bookings of 6 or more. Please note that discounts, coupons, or special offers cannot be applied to group bookings. Cancellations with less than 24 hours’ notice will be charged 20% of the missed appointment. To ensure your group experience is exactly what you need, the best way to book is by emailing us at info@totalwrapture.ca.

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